Privacy policy

At LuckyDrawsAU.com, we take the security of your personal data seriously. We handle your information with the utmost care and ensure it’s protected. We collect and use your data to organize exciting casino-themed events like private parties, birthdays, and corporate gatherings. This helps us manage our operations, logistics, and respond quickly to your requests, ensuring everything runs smoothly and our services are tailored to your needs.

Our actions are based on legal grounds, such as fulfilling contracts when you request our services, organizing events (as it’s in our best interest to ensure they’re a success!), or complying with legal obligations (such as keeping specific records). Rest assured, we do not make automated decisions or create profiles that might affect you. Our primary goal is to ensure you enjoy unforgettable experiences.
If you have any questions, don’t hesitate to reach out to us at contact@LuckyDrawsAU.com.

We only collect the essential data. When you fill out forms, make a reservation, or contact us through our website, we gather personal details like your name, email address, phone number, and event information.

Additionally, we automatically collect technical data, such as the device type, browser details, pages visited on our website, and how long you spent on each page. This helps us improve your experience. We use this data exclusively for the purposes outlined here.

We use your data to:

• Manage event inquiries and reservations.
• Personalize services and event customization.
• Send notifications or updates regarding events.
• Understand site usage and enhance the user experience.

We do not share your information unless required to fulfill our services or by law. We collaborate only with trusted partners, including payment processors, data analytics services (such as Google Analytics), and event logistics providers. All of these partners handle your data with the same care we do.

To protect your data, we use encryption (SSL/TLS), limit access to authorized personnel only, regularly monitor our systems, and assess potential security risks. If data is transferred internationally, we ensure compliance with GDPR regulations.

Under GDPR, you have the right to:

• Request access to the data we hold about you and obtain a copy.
• Correct any inaccuracies in your data.
• Ask us to delete or restrict the use of your data under specific circumstances.
• Withdraw consent if you’ve previously given us permission for activities like receiving newsletters.

You can contact us at contact@LuckyDrawsAU.com or through the form on our website to make any requests. We will respond within 10–30 days, though it may take longer depending on legal requirements.

• Reservation and communication data: up to 5 years, if required by law or for organizational purposes.
• Anonymous site usage data: up to 2 years to improve the website.

After this time, your data is either deleted or anonymized.

We may update this policy from time to time. The most current version will always be available on the LuckyDrawsAU.com website. By continuing to use the site, you agree to the updated terms.